Privacy Policy
Effective Date: 07-10-2026
At Immerse Pte. Ltd., we respect your privacy and want you to feel comfortable when you use our website or get in touch with us.
When you contact us, you may need to share some personal details with us. We use those details mainly to understand what you need, answer your questions and provide the right service.
This Privacy Policy explains how we handle that information. It is also intended to meet the requirements of Singapore’s Personal Data Protection Act 2012 (PDPA).
- About Immerse
Immerse Pte. Ltd.
55 Serangoon North Avenue 4
S9 Building #03-10A
Singapore 555859
Email: office@immerse.sg
Telephone / WhatsApp: +65 8511 2232
- What We May Ask You For
The information we receive will depend on what you are doing on our website and why you are contacting us.
For example, if you are asking about a lift for your property, we may need your name, phone number, email address, property details and some information about the project.
You may also give us information when you:
- Send us an enquiry
- Ask for a quotation
- Request a site visit
- Contact us by phone or email
- Start a WhatsApp conversation with us
- Tell us about your project or requirements
We may keep the messages and other information you send to us so that we can properly understand your enquiry and follow up when needed.
Our website can also collect a small amount of technical information when you visit. This may include your IP address, browser, device and the pages you looked at.
- How We Receive Information
Most of the information we have about you comes from you.
You may enter it into a form on our website, send it to us by email, tell us over the phone or share it during a WhatsApp conversation.
We may also receive some information when you interact with our online advertisements or visit different pages of our website.
Some information is collected automatically through cookies and similar website technologies. These help us understand how the website is being used.
- What We Do With It
There is no complicated reason behind most of the information we collect. We need it so we can speak with you and understand what you are looking for.
For example, we may use your information when:
- You ask us a question
- You want to know more about our services
- You request a quotation
- We need to arrange a site visit
- We are discussing a project with you
- We need to arrange installation or maintenance
- We need to contact you about an existing enquiry
We may also look at website and advertising information to see what is working and what could be improved.
From time to time, we may use your details to send information about our services or promotions. We will only do this where we are allowed to under the applicable laws and, where required, you have given the necessary consent.
- If You Message Us on WhatsApp
We have added a WhatsApp option to our website to make it easier for you to contact us.
If you use it, the information you send us is treated in the same way as information you give us through email, phone or our website. We may use it to understand your requirements and respond to your enquiry.
For example, you might tell us about your property, the type of lift you are looking for or when you would like someone from our team to contact you.
WhatsApp is not operated by Immerse. It is a separate service, so its own terms and privacy policy will also apply.
One thing we want to make clear: clicking the WhatsApp button does not automatically sign you up for marketing messages from us.
- Cookies and Google Ads
You may notice cookies being used when you browse our website. They are small pieces of information that help a website remember certain things and understand how people use it.
We may use them for basic website functions, website statistics and advertising purposes.
We use Google Ads to promote our services online. Depending on the way our website and advertising are set up, Google or other service providers may use cookies or similar technology to measure advertising results.
You can manage cookies through your browser settings if you prefer.
- Emails From Us
If you have signed up to receive marketing emails, we may occasionally send you information about Immerse, our services, offers or other updates.
Not interested anymore? That’s completely fine. You can unsubscribe using the link at the bottom of our marketing emails, or simply contact us at office@immerse.sg.
If you unsubscribe from marketing emails, we may still contact you about something you have already asked us about, such as a quotation, appointment or ongoing service.
- When We Need to Share Information
We do not sell your personal information.
There are times when we may need to give certain information to another company or service provider because they are helping us run part of our business.
For example, this could include our website or technology providers, contractors, communication services, advertising platforms, professional advisers or other service providers.
We may also provide information to a government or regulatory authority if we are legally required to do so.
Where someone is handling information for us, we take reasonable steps to make sure it is looked after properly.
- If Your Information Is Kept Overseas
Some of the online services we use may have systems or servers located outside Singapore.
This means that, in some cases, your information may be stored or processed in another country.
If we transfer personal data outside Singapore, we will take reasonable steps to make sure it is given protection that is comparable to what is required under Singapore’s data protection laws.
- Keeping Your Details Safe
We take the security of your personal information seriously.
We use reasonable measures to reduce the risk of your information being accessed or used by someone who should not have it.
At the same time, no website or internet connection is completely secure. So while we do our best to protect your information, we cannot promise that online information will always be completely safe.
We also don’t keep information forever. Once we no longer have a reasonable need for it, we will take steps to remove, destroy or anonymise it, unless there is a legal or business reason for keeping it.
- Want to Check or Change Your Information?
If you would like to know what personal information we have about you, you can contact us.
If something is wrong or needs to be updated, you can ask us to correct it.
There may be cases where we cannot provide certain information or make a requested change because of legal requirements. We will explain this if it applies.
If we are using your personal information because you gave us consent, you can also withdraw that consent by contacting office@immerse.sg.
Please keep in mind that withdrawing consent may mean we cannot continue with certain requests or services that depend on that information.
- Marketing Calls
If we use your Singapore telephone number for marketing, we will follow the applicable Do Not Call requirements and other relevant Singapore laws.
If you do not want to receive marketing messages from us, you can contact us or use the opt-out option provided in the message.
- Other Websites
Sometimes our website may include a link to another website.
Those websites are run by other organisations, not Immerse. Once you leave our website, their own privacy policy and terms will apply.
We suggest taking a look at their privacy policy before giving them any personal information.
- Changes to This Policy
Our website and business may change over time, and this Privacy Policy may need to change with them.
If we update the policy, we will put the new version on this page and update the date at the top.
You can always come back to this page if you want to see the latest version.
- Contact Us
If you have a question about this Privacy Policy, your personal information, or the way we handle your details, please contact us.
Immerse Pte. Ltd.
55 Serangoon North Avenue 4
S9 Building #03-10A
Singapore 555859
Email: office@immerse.sg
Telephone / WhatsApp: +65 8511 2232
Last Updated: 07-10-2026
